This is a huge topic. Are you working in reception, housekeeping, kitchen or front of house?
As a start, use polite phrases and smile. "Sir" and "Ma'am" are polite terms when talking to the guests.
Perhaps you could tell us what phrases you already know, or ask a question like "What can I say when [...add your situation here...]?"
August 21, 2014
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There is an interesting workbook, part of the series authored by Rawdon Wyatt. called "Leisure, Travel and Tourism" which I picked up recently. Although there many such coursebooks available for travel, tourism, etc which would cover hotel work.