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Cant contact with package teacher

Hi, I would like to know what if I cant get contact with teacher whose package Ive already purchased and paid? I have 5 sessions and 1 completed. However, after this 1 session, I can't get contact with teacher anymore...I made a booking but every time teacher no show and I need to reschedule...In this case, can I retrieve the package money?

For learning: French
Base language: English
Category: Other

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