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Defining Customer Service Excellence Customer Service Excellence can be defined as a positive experience plus an extra 10, that extra positive experience for their Customers. They will use tools, like mapping the Customer's Journey through the Company, to generate ideas at each contact point - always seeking the opportunity to make life easier or more pleasant for the Customer. Quality and process improvement is top of their agenda, and they give quick recognition to employees who demonstrate valuable improvements.

For learning: Chinese (Mandarin)
Base language: Chinese (Mandarin)
Category: Language

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    google translate.......try it

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