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What are the most difficult in learning a language? (internal and external factors)

I work as a secretary. A friend in the same level with me doesn't speak English at all. She doesn't want to learn it. What's so difficult? But we actually need it since sometimes people call from abroad and they need to speak to someone in the company. And guess, that it's me again take over that matter.
I learned English by myself since junior high school (well, not that fluent) but it gives me advantages now. At least I have
I don't understand those who don't want to learn other's languages.

For learning: Other
Base language: English
Category: Other

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    I think "Chinese" !!

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