Chieko Osugi
Professional Teacher
About 'New Year Challenge' Hi there! I don't know if this is the right place to ask this question, but I don't know any other place, so I will write it here. Last year, when there 'October Challenge' I signed up and paid $10 or $100 for registration. At the end I accomplished the goal and italki congratulated me. And that was all. I never got the reward of 400itc or whatever. I just lost $10 or $100 maybe 100itc. This experience left me very bitter feeling about the Challenge. However, forgetting about the sour experience, I have signed up again for this New Challenge. I feel I was ripped off. Is there any way I can cancel my registration? Regrettably, ChiekoI received the reply below 16 hours ago, and right away, I wrote to [email protected]. And I got response almost right away, but no 400ITC. I don't understand why it takes so much time to do this...... It is just annoying.I finally received the reward ITC of the October Challenge. Thank you! Most probably it was my mistake not understand the system at that time. I had been giving up with a lot of bitter feelings, and I am glad that I brought it up here. Otherwise, I keep my grudge toward italki forever. I appreciate the courteous response of italke support members. Thank you again!
Jan 15, 2015 7:16 AM
Answers · 1
Hi Chieko, Thanks for this note! I'm sorry that you had this experience! Rest assured we will make sure you receive your ITC from the October Challenge! Just write a note into [email protected] and we'll be sure one of our support agents is able to help make sure that you are awarded your ITC. In the future you can actually direct all of these sorts of questions to [email protected] Our agents are always willing to help out! Best wishes and we hope you succeed with this Language Challenge! The italki team
January 15, 2015
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