2019 - 2022
Customer Service AgentCCI - Durban, South AfricaConnecting with people, understanding their needs, and providing top-notch service is my passion. I have always gone above and beyond.I have a natural Aptitude to form relationships and solve difficulties.
Skills that I have acquired in the 5 years of working in customer service include:
Patience
Positive attitude
Active listening
focused
Committed
Adaptability
2021 - 2024
Customer Service AgentCapability BPO - Durban, South AfricaPatience- Proven track record of maintaining a patient and composed demeanor, even in high stress situations, resulting in successful resolution of customer issues and positive feedback from both customers and the business.
Positive attitude-Consistently maintained a positive enthusiastic attitude while handling customer inquiries, effectively diffusing tense situations, and ensuring a positive customer experience, as recognized through multiple commendations from satisfied customers.