Dear Sir or Madam, I am a loyal client who always buys products from your shop. However,the electronic dictionary which I bought recently is in a poor condition. I am writing this letter to make a complaint and ask for a prompt solution. These are the problems with the electronic dictionary. To begin with,the battery doesn’t work all the time. I have to charge it after using it for only few minutes. In addition, the sound can’t be heard clearly. There are always noises when I listen to the pronunciation. If you would be so kind as to replace it for a new one, I would greatly appreciate it. Thank you for your time and consideration. I look forward to your reply. Yours faithfully Li Ming

Dear Sir or Madam, I am a loyal client of your shop/business and I often enjoy purchasing your products, however, the electronic dictionary which I’ve recently bought have been showing signs of poor quality. I am writing this letter to make a complaint and ask for a prompt solution. To begin with, the battery fails all the time, I always have to charge it after using it for only a few minutes. In addition, the sound somehow can’t be heard clearly. There are always noises when I try to listen to the pronunciation of a word. Would you be so kind to accept to exchange it please? Thank you very much. Thanks for your time and consideration. I look forward to your reply. Yours faithfully Li Ming