A letter of complaint Ms. Clara Ramirez Customer Services Director Iphals Inc. Center City, Santo Domingo Dear Ms. Ramirez: Last Month, i bought the new Iphone 6 from your store, located in B

Se connecter

S'inscrire

Nathali

A letter of complaint Ms. Clara Ramirez Customer Services Director Iphals Inc. Center City, Santo Domingo Dear Ms. Ramirez: Last Month, i bought the new Iphone 6 from your store, located in Bonao. I tested the cellphone and it had everything right. Nevertheless, when i arrived home, i realized that i didnt check the sound reproductor, so i decided to check the speaker and the handfree. Afterwards, i discover that the handfree reproductor was damaged. The next day, i went to the store where i had bought the phone, but they told me that i had to wait one week to repair it or to change it for another one new. The othing is that i have waited one month and i have gone week by week, since i left my cellphone there, but still telling me to wait more time. I ask to have my money back, but they said that they can not , because of the company¨s rules. I look forward to your reply and hope you will handle this matter promptly. Sincerely, Nathali Turbi Juana Mora Street Bonao, Rep. Dom.

23 oct. 2014 22:05

Corrections · 2

A letter of complaint

Ms. Clara Ramirez
Customer Services Director
Iphals Inc.
Center City, Santo Domingo

Dear Ms. Ramirez:

Last Month, i bought the new Iphone 6 from your store, located in Bonao. I tested the cellphone and it had everything right. Nevertheless, when i arrived home, i realized that i didnt check the sound reproductor, so i decided to check the speaker and the handfree. Afterwards, i discover that the handfree reproductor was damaged.

The next day, i went to the store where i had bought the phone, but they told me that i had to wait one week to repair it or to change it for another one new.

The thing is that i have waited for one month and i have gone week by week, since i left my cellphone there, but they still telling me to wait more time. I asked to have my money back, but they said that they can not , because of the company¨s rules.

I look forward to your reply and hope you will handle this matter promptly.

Sincerely,

Nathali Turbi
Juana Mora Street
Bonao, Rep. Dom.

23 octobre 2014

A letter of complaint

Ms. Clara Ramirez
Customer Services Director
Iphals Inc.
Center City, Santo Domingo

Dear Ms. Ramirez:

Last Month, i bought the a new Iphone 6 from your store, located in Bonao. I tested the cellphone and it had everything right. Nevertheless, when i arrived home, i realized that i didnt check the sound reproductor, so i decided to check the speaker and the handfree. Afterwards, i discoverd that the handfree wasn't qroking eproductor was damaged.

The next day, i went to the store where i had bought the phone, but they told me that i had to wait one week to get it repaired it or to change it for another one new.

The othing is that i have waited for one month and i have gone week by week, since i left my cellphone there, but still they are telling me to wait more time. I asked them to give my money back to have my money back, but they said that they can not , because of the company¨s rules.

I look forward to your reply and hope you will handle this matter promptly.

Sincerely,

Nathali Turbi
Juana Mora Street
Bonao, Rep. Dom.