FORMAL EMAIL
Hello Mr Smith,
Last week I made an order on your website. I requested a pair of blue Nike shoes, size 39.
I received my orden nº 123456 yesterday.
When I opened the box , I saw that one of the shoes was used, the left foot, to be exact. The left shoe has a big stain and a little tear. The stain was like blood. This morning I have returned the product and I have cancelled the payment in my account.
I have been working with you for many years, and is the first time that I have had a problem.
I looking forward to hearing from you.