Formal letter Dear Sir / Madam, I am writing to express my dissatisfaction with room 666 in the Flawless hotel in wonderful street 25 where I stayed for 5 days from 14th September 2011 to 19th September 2011. I had gone to a shower as soon as I got a key of my room but, unfortunately, when I turn a tap there were no water. I went down to a reception desk and said to the administrator that he should call the plumber and fix a tap in my room. I was waiting for 7 hours before the plumber finally came. He repaired tap in the bathroom fast enough and said that everything is working now. As I turned a tap, triggered the fire system, therefore, my room and the bathroom were flooded with water. Furthermore, all my electronic devises were damaged as well as clothes. The hotel’s stuff shout at me instead of solved a problem and offset the costs of repairs. I never saw stuff as rude as the one in this hotel. As a result, I want receive an explanation and apology for unacceptable behavior of employees and new electronic devises which were broken by water, otherwise, I will have to apply to a court. I look forward to hearing from you. Yours faithfully, Mrs. Maxim