Hospitality Vocabulary Quiz (English, B1)

When guests arrive at the hotel, they go to the front desk to ________.

 If a hotel is fully booked, it has no ________.

The hotel’s ________ is responsible for cleaning guest rooms and public areas.

The front desk gave the guest a room key and the ________ for their stay.

The ________ menu offers meals and drinks delivered directly to the guest’s room.

If guests want to extend their stay, they need to talk to the ________.

Before leaving, guests usually ________ at the front desk to settle their bill.

If a hotel offers “complimentary breakfast,” this means that breakfast is ________.

When a guest books a room, they often receive a ________ number to confirm their reservation.

The term “all-inclusive” means that the cost of the stay ________.

includes meals, drinks, and some activities

If a guest requests a “wake-up call,” this means they want ________.

to be called at a specific time to wake up

A hotel with a “no-show” policy charges the guest if they ________.

special features like toiletries, coffee makers, or Wi-Fi