Problem

My italki account shows that there is one message, but when I open it I don't see any new messages.

If you really need help with your account make sure to contact technical support (see below)

Our support team receives a lot of requests. Here's the fastest way to get help:

1) Search our Knowledge Base
Your question has probably been asked before by another user. You can check what's already been answered by searching our forum.

2) Contact support
If your question is not in the Knowledge Base, please create a support ticket or send an email.
Remember to provide as much detail as possible. For technical problems, please tell us the device and operating system. For session problems, please reference the session number.

Create a support request.

Send an email to [email protected]

We'll review your request it as soon as we can. Given the amount of emails we receive, a response may take several business days.