A letter to fix the computer Dear Sir or Madam, I'm writing this letter to inform you that there were some problems of my computer which was bought from your company one year ago. I can't use it right now and it's very unconvenient for me without the computer. The major problem of the laptop is that I can't start it by pushing the start button. Before this, there were also some other issues which might be the causes of the later problem. For example, it randomly shutted down by itself and there were always some noises from the hard disk when I was using it. I think the root cause might be that the hard disk was broken. As you know, I am a software engineer in a information technology company. So, I can't work without a computer. Although my company gave me a new one as temporary replacement, there are still some useful things such as code files, technique essays, which are essential for my job. I hope that you can arrange a engineer to my company, check my computer and find out what the problem is. It will be very helpful if the engineer can fix it immediately. If not, my computer can be taken back to your company to solve the problem and I can wait. For the worst result, if the problem can't be fixed, I hope I can get my useful files back at least. I'm looking forward to your reply. Your sincerely, Leo