Apology Sincerely sorry for late quoted which let you lose the order especially for the big client. We loss of alertness , basicaly fastest service and the best quality are our way of survival. You do a great job in marketing , we should be your best backup. Basically the engineers will put the complex or lots of quantity quoted at the end , and the worse I was not push them frequently this time. Ray has talked with them and asked them to allocate reasonable time to quote in the future. And I also dereliction of duty this time , I will keep my eyes and follow up each quotation in the future especially some big or potential clients Btw, below are some suggestions that may be help us to have a better communication. And we are opening to listen to other suggestions. 1: if I do not reply to your enquiry, could you send me an email to confirm? Because I just worried sometime I may miss the quoted email. 2: for the quotation which has a lot parts, I will send a simple quoted form to you which could reduce some time. Because type in the quoted system cost more time than using the excel form. 3: I already set up a group in wehcat, if something urgently , please also text me via wechat, so I will know which one should be put into priority. Hope these could help both of us to open the market and strength ourselves. Thanks and have a nice weekend!