I bought credits, then the teacher declined though she did not tell me that when we had the trial lesson. She says she is too busy. I did book the time slots she had available. How do I get a refund?

Question

I bought credits, then the teacher declined though she did not tell me that when we had the trial lesson. She says she is too busy. I did book the time slots she had available.  How do I get a refund?

Answer

You don't pay for the lesson until you have confirmed that it has taken place.  This is usually immediately after the scheduled finish time.

Answer

Support@italki.com

+86 (21) 6111 9017

Answer

I had similar a similar thing happen. I believe they don't refund money, but your credits will be refunded to use with a different teacher or lesson.

Answer

Hola Minesh, cómo estás?

I’m sorry to hear!!

You can contact the customer support.

Or you can try to find other teacher and use the credits with the new one.

Saludos,

Answer

From my experience you can just use the credited money towards another lesson, but if you don’t want to do that I would contact customer support.