Sounds like Indian English :) ..."the same" isn't used like that elsewhere anymore. "The same" is essentially a substitute for the pronouns "it" and "that". So you can read the sentence: "So we have raise the ticket for that." ..."that" being "the task" mentioned in the previous sentence. [ In case you're confused about what the word "ticket" means in this context, it's a term used often by IT professionals. Oxford Dictionary defines it as: "A request logged on a work tracking system detailing an issue that needs to be addressed or task that must be performed." ]

就是代表电子的排队。我觉得在高科技上下文通常用。如果IT分部帮很多人的话、用ticket,或者电子票。