Formal email You have received this message from your Managing Director. From: John Linden Subject: Customer complaints We have recently received a number of complaints from our customers. In the last month they have returned 20% of goods because of poor quality. I need to know today what is causing this problem. What can we do about it, and how soon can this be done? >>>>>MY ANSWER: From: Marina Subject: Customer complaints Dear Mr. John Linden I am writing in reference to your email about customer complaints. I would like to explain what is the reason of this problem. The last month we have changed of t-shirts supplier because it was cheaper for the company than the older supplier. We didn't know that the quality was also poor. I am going to speak immediately with him to cancel every orders for the next months. I am going to speak in this week with news suppliers with better quality for back to normal / return to the normality. My apologies for the disturb / the inconveniences. If you need further assistance do not hesitate to contact me. Kind regards, Marina

English phrases 1. He is Spanish, but her girlfriend is Australian. 2. She usually have her breakfast at eight o’clock every day. 3. What time do you think that you finish work? 4. Can I send hima message? 5. Did you have a good journey? 6. Have you ever seen this film? 7. Do you want go to the cinema with us this evening? 8. How much those cars cost? 9. Where do the railway station is? 10. When I was a child I loved to play with my brother. 11. I’m afraid the Euro would be a possible fight between us. 12. Barcelona is more beautiful than Madrid. 13. What did you do last week? 14. How long ago are you living in Madrid ? 15. Romeo and Juliet was written by William Shakespeare. 16. This is the second time that I forget my keys. 17. Next year, the education sector in Spain will be at the same level than this year. 18. Have do you paid the mobile phone bill yet? 19. You’ll remember to send her an email when you arrive at home? 20. Prices at the service stations are growing up dramatically in the last year.

Talking with my friend John, are you thinking about change Madrid for a small village? First, you should know all the advantages and disadvantages of this. Regarding a small village, there are a lot of peace and relax compared with a big city. If you are tired of the pollution and noise that there are in a city, you definitely have to move there for a period. In a village you can log off of everything, you can leave aside the extress of everyday, the boss and everything related with the work. You should work with your computer only in the morning and leave your free time to walk on the country. In a village, the people is also more friendly and pleasant than a city, because there are less people and everybody knows each other. But If we speak about a large city we can count several advantages too. You have everything in a city; supermarkets, cinema, gym, theatros, museums… If you are bored, it’s easy to find the way to pass your time. It’s also easy to find new opportunities. If we speak about a large and big city like Madrid or Barcelona, we speak about more business, more industries and companies; I definitely think that it’s easier to find a work in a city than a village. I hope that my advice would be helpful, I’ll be waiting your final decision!

English test 2 1. My car was very old SO I bought a new one. A because B then C so D because 2. I HAD BEEN LIVING here for ten years and I don’t want to move. A live B had been living C have lived D lived 3. Unless it rains, WE WON'T STAY at home. A we didn’t stay B we’d not stay C we wouldn’t stay D we won’t stay 4. “Why was your hair wet?” “because I HAD BEEN SWIMMING” A I’ve swum B I had been swimming C I was swimming D I swam 5. If there was more demand, there WOULD BE more courses available. A would be B will be C should be D will have been 6. Peter has broken his leg so he WON'T BE ABLE TO come to work for a few weeks. A couldn’t B won’t be able to C won’t manage D can’t be able

English test 1 1. This is my boss, HIS name is Ms Jones. A. his B. her C. your D. she 2. “What does Michael do?” “ HE IS taxi driver.” A. His job is B. He is C. He’s one D. He’s a 3. “Are those your books?” “ YES, THESE ARE” A. Yes, they are B. Yes, there are C. Yes, they’re D. Yes, these are 4. How many rooms ARE THERE in your house? A. there are B. are there C. are they D. is there 5. I speak English however Juan ALSO SPEAK Spanish. A. also speak B. also speaks C. also does speaks D. also do speak 6. “Do you like whisky?” “Yes, I LIKE .” A. I do like B. a lot C. I like D. I don’t 7. I LIKE TO WATCHold films. A. like watching B. like to watch C. likes to watch D. like watch 8. What time DOES IT OPEN? A. opens it? B. it opens C. does it open D. it does open 9. I WAS in Barcelona. Now I am in Seville. A. have gone B. was C. would have been D. were 10. I USUALLY get up at 7 o’clock but at the weekend I never get up before 9 o’clock. A. never B. sometimes C. always D. usually 11. DO YOU like some coffee? A. Would you B. Can you C. Should you D. Do you 12. How MANY Euros are there in a dollar? A. number B. many C. much D. long 13. DID you enjoy the conference? A. Did B. Are C. Was d. Do 14. “What DID THEY WANT?” “They wanted some wine.” A. did they want B. they wanted C. do they want D. did they wanted 15. Where ARE YOU GOING on holiday next year? A. will you go B. do you go C. are you going D. did you go 16. COULD you write your name on this piece of paper please? A. Could B. Did C. Must D. Shall 17. HAVE YOU EVER BEEN to Italy? A. Were you ever B. Have you ever been C. Did you ever went D. Has you ever been 18. “Have you read the report?” “Yes, I HAVE READ it last week.” A. have read B. read C. did read D. was read 19. Richard WAS TALKING to a woman when I saw him. A. was talking B. has talked C. did talk D. talked 20. Oh dear, it’s raining. You MUST take your umbrella. A. can B. should C. must D. may 21. Madrid is BIGGER than Valencia. A. more big B. bigger C. very big D. bigger 22. Mount Everest is THE HIGHESTmountain in the World. A. the highest B highest C the higher D the most high 23. I went to India 2 years AGO. A since B ago C ever D past

Speaking about my professional life I've studied pharmacy and now, I'm a pharmacist. I'm working in a pharmacy with other three partners / colleague (?). I've finished my studies at September of the last year and now I'm thinking about to continue my studies. I would like to make a master a Barcelona or Madrid but I'm not really sure to leave my city and move on there / go there (?). Barcelona is a beautiful and expensive city, it's very multicultural and modern city, the weather is very well and my friends talk very well of her. Madrid is beautiful too , it's also very expensive and big city, but I think that I would like live there. I know a lot of people who lives in Madrid, they are a very good friends. I don't already know about I will do next year, but I only know that I want continue my formation like a pharmacist in an industrial area of pharmacy. I hope to choose the correct way.

English 3 If I had 50€ I could go to the concert. I really like the indie music and I think that the concerts are a great opportunity for meet other people and listening good music. I could go with my friends because I also think that it's can be an amazing experience with them. The summer is ending and I'd like make all things as it's possible. Next week I have to start the university and I really don't want, but first, I would like to go several more times to the beach.

Exercise of present simple and cotinuous 1) -you / not / seem / very happy today = "you don't seem very happy today." 2) what / you / do? = "what are you doing?" - Be quiet! I / think = "Be quiet! I'm thinking." 3) Who / this umbrella / belong to? = "who does this umbrella is belong to?" - I have no idea. 4) the dinner / smell / good = "the dinner smells good" 5) Excuse me. Anybody / sit / there? = "Is anybody sitting here?" - No, it's free. 6) these gloves / not / fit / me = "these gloves isn't fit me" - they're too small. the phrases inside of " " are my answers.

English 3 This morning I've been shopping with my friend because it's the birthday of our friend and we had shop a present for her. I'm thinking about going to the beach later, after lunch, because the weather is excellent. What do you think about summer? Did you go to holidays this summer? What city have you visited? I've only stay in Spain, and one week I visited Valencia for a english course. I hope that you could visit Spain and the sud, of course.