A letter to the accommodation officer Please, help me to correct my mistakes. Dear Mr. Smith, I am writing to say you about prime trouble which occurred two weeks ago, as consequence we have not any hot water First of all, I would like to say you that I am loyal tenant, I have rented flat for two years and I always pay in time. That is why current situation is forcing my mind to go mad. I would like to explain. As I said above, I have not had hot water in my apartment for three weeks and your manager said he could not repair boiler, because it is too old. I consider it is not a solution of problem, isn't it? It should be noted that all trouble which we had before your staff had solved immediately and qualitatively. That is why I am shocked by that situation. I suppose you need to do something and solve that trouble, moreover I would like to get 35 percent discount for all days without hot water, also I should say that if you ignore my letter, I will cancel our contract. I hope you empathize with my situation and you can overcome that problem quite soon. Yours faithfully, Maxim.