2018 - 2025
Training SpecialistAmazon - 영국• Responsible for planning leading and delivering new hire driver and customer support training for new starters and existing agents in the UK, Romania and the Netherlands and Italy.
• Liaised with stakeholders such as Capacity Planning and Operations to organise training schedules.
• Co-ordinated new hire coaching pathways for new starters by leading a team of SMEs to support new hires with refresher sessions as they took their first driver and customer contacts after training.