You have received two different items from the online shop, but you only ordered
one of them. Write the letter to the online shop Manager explaining: What is the
item you have ordered What else you have received What actions you would like to
be taken by the Manager ________________________________ Dear Sir or Madam, I am
a regular customer of your "Extra Sales" store. I am writing this letter to
inform you that my recent shopping experience was confusing.
I ordered only one
t-shirt from your online store and I was excited when it arrived. However, I was surprised
when I discovered two different colored t-shirts. I am certain that I did not
order the purple one.
In relation to the specifics of this purchase, I ordered a
blue sport t-shirt through your eCommerce shop on January 12th using my VISA
credit card. The order number was 34465481, I am attaching a copy of the receipt.
As a solution, I would like to suggest I return the purple item of clothing to
your office in Moscow. But I am also hoping that you will agree to reimburse the postal fee. I look forward to hearing from you in
regards to this misunderstanding. Yours faithfully, Kseniia T.