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Nefertiri He
The first time I have a bad Feedback
I am in charge of the Amazon account.
The first time I have a bad Feedback.
4 days ago, a buyer to apply for return, she said, "Granddaughter accidentally ordered the item without permission", when we received the message,we immediately called the parcel back, but without success. The product is already on the way to the US. I sent mail to the buyer told her that we can't call it back, please keep the product,and we are willing to a partial refund, but the buyer did not reply to my message, and today I got her a bad feedback.
I feel so sad!!Why buyer don't  communicate and consult with us? We'd love to solve problems for the buyers, we will try to help buyers.

If there have American Amazon buyers, please tell me your ideas. This helps me to better deal with this kind of thing in the future.

Jul 23, 2016 8:12 AM
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Comments · 6

Yes.  There are laws in place in regards to the sale of goods.  If the goods are not what I ordered, then I MUST get a refund and the goods returned.  In my case, it wasn't worth the company returning the goods

What you did was tell a customer to still pay for something they did not want.  Hence why they were angry.

I do suggest you look carefully at the terms and conditions of running an Amazon account, especially the returns policy, so you don't have this problem repeat itself. You may have to get the goods returned, if you don't want to offer them for free, if it's within the returns policy. Do contact Amazon. Your returns policy may take precedence.

Perhaps others will be able to give you more information.

July 23, 2016

When a person doesn't want a product, they expect a full refund and not a partial refund. They also expect the product to be returned.

I'm sure Amazon has a returns policy, which you may not have adhered to and there maybe certain laws in regards to the sale of goods and services.

I remember I bought some brackets for an aerial installation from Amazon. The brackets I received were the wrong size and the company didn't have the correct size in stock. The cost of returning the item was more than the cost of the item. So the company gave me a full refund.  I still have the brackets.

You made an offer the customer didn't find acceptable. Rather than waste time having dialogue with you, they used Amazon to deal with it.

July 23, 2016

I contacted the company, told them the brackets were wrong and I was going to return them. They made me the offer and I was surprised.  Not everyone is honest.

So there was no bad feedback, because they made me a good offer, plus I was a good Amazon customer. 

I am speaking in regards to the UK Amazon site, but the US one maybe similar.

July 23, 2016

Fom what I understand, there wasn't a problem with the quality of the item or its suitability. The customers simply changed their mind after the product was handled, packaged, invoiced and shipped (hence generated cost for the company). I only know your side of the story, but if it's accurate they should have accepted the partial refund.

 

I leave negative comments if the item is faulty/damaged, if it doesn't match the description/pictures or when the service is unacceptable. I think that if I ordered something and then changed my mind after it was shipped, I wouldn't be so quick with the bad feedback.

 

 

July 23, 2016
Thank you for your suggestions, I think I know what to do new.
July 23, 2016
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Nefertiri He
Language Skills
Chinese (Mandarin), Chinese (Cantonese), Chinese (Other), English, French, Spanish
Learning Language
English, French, Spanish