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jeremias
Class cancellations by Teachers

As a student on italki, I just want to vent my frustrations with teacher cancellations. I've just had two class cancellations from two teachers back-to-back. In both cases, these are teachers with whom I've never had classes before.The first cancellation was last night within one hour of class time. The second cancellation was this morning within 10 minutes of class time. This is a huge disappointment for me as I plan for these classes well in advance and I've declined other engagements to keep my schedule free. I feel so discouraged right now.  Does anyone else have this issue or is it rare? If you were me, would you fire both teachers and request full refund of credit, or would you reschedule and give them both a second chance?



Sep 11, 2016 3:30 PM
Comments · 11

I am not getting upset. Maybe that's because my teachers rarely cancel, or they notify me early enough. Life happens and lessons get cancelled. It goes both ways. 

Unless my teacher tells me they are down with fever and then I see travel photos on their wechat...

September 11, 2016

Life has a way of intefering with our plans.

Actually, based on my teaching experience on italki, I would say that 5 out of hundred sessions may be cancelled by various students (usually cancelled for very understandable reasons).

I always re-schedule the session, and I do not get upset by any cancellation.

September 11, 2016

I have had it happen twice that I can remember with new teachers. Both times I requested my money back and took my business elsewhere. I understand that things can happen, but I also feel that customer service is important and that losing trust in the professor is a perfectly legitimate response to this sort of thing.


I have had good luck with some of the Spanish teachers here. If you want some recommendations, PM me.

September 11, 2016

I am in a similar situation as I do not have fast internet at home and have to drive to town to use skype. Also I plan in advance, so that I can combine the trip to town with other things to do. 

Within 42 planned classes I had 3 cancellations (from two teachers) within 24h before class.

One teacher cancelled in the morning (for an afternoon class) due to illness. The other one cancelled within 5 mins before class blaming headache. I gave both teachers a second chance but learnt the following:

The teacher who cancelled in advance, never cancelled again.

The one who "suddenly" had a headache cancelled again 5 days later - this time 24 hours in advance (but to late to book another teacher) - and said that he had to work longer next day. My guess is, that he packs his schedule to tight and I would never book him again. 

Within this 42 classes I had to cancel 2 times within 24h: Once in the morning (for an afternoon class) due to illness and once I was not even able to cancel last minute because I could not access internet that day. The second class I would have paid but the teacher kindly re-scheduled the session.

It is hard to give advice, as every case is different and you did not give more information. 


September 11, 2016

I'd had a lot of online classes and cancellations are rare. I generally give the teacher a second chance, but if they give a poor excuse, no excuse, or don't seem to care, I find another teacher. There are a lot of teachers available so you don't have to stay with an unreliable one. 

I did have a particularly bad experience with one teacher on another language site. She was completely unreliable but I was able to get my money back. 

September 11, 2016
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jeremias
Language Skills
English, Jamaican Creole, Spanish, Thai
Learning Language
Jamaican Creole, Spanish, Thai