woes about the spam filtering system
My account have been deactivated one or two times in a week.
I guess I am the most frequently deactivated member in italki.com due to the spam filtering system.
There is a powerful spam filtering system in italki.com
It is monitoring every contents posted on italki.com and doing some actions.
1. If italki message contains an email address or a site link, the message is delayed for hours or days due to censorship.
2. If community contents include any spammer keywords, the account which posted that article was deactivated automatically and the whole contents posted by the account would be invisible.
The problem is that the spammer filter system is not smart and the spammer keyword list is unreliable especially for Korean language.
When I correct a Notebook article which looks quite normal but it contains some spam keywords as they insist, my account was deactivated but the original article still remains intact. Furthermore, the policy of not only blocking the problematic item but also blocking all items which I posted annoys me very much.
There are two ways to reactivate my account.
First, just wait until they reactivate my account. They say that they check the filter system every workday and reactivates the account if there is any mistake in the keywords. It will take a day on workday and 2-3 days on weekend.
Second, send reactivation request to italki support team. It will take a few hours on weekday.
The deactivation and reactivation process really annoy me.
When I ask them about improvement, they just repeat the answer "Don't worry. We will check the filter system every workday."
What can I do in order to pass the omnipotent filtering system?
Is it best to post nothing here in italki.com?