Miguel Angel
CAE WRITING TASK - REPORT "Report on the work experience programme" This is the CAE TASK: A leading educational publisher is interested in language learning in different countries. You have been asked to write a report on foreign language learning in your country. In you report you should deal with: • The languages people learn, who learns them and where they learn them. • Recommendations for improving language learning in your country. ------------------------------------------------------------------------------------------------------------------------------------------------------------------ REPORT ON THE WORK EXPERIENCE PROGRAMME Introduction The present report is aimed at outlining my experience at the work programme in the Hilton Hotel. In order to do so, I will firstly describe the different task and activities I have been involved in. Secondly, I will point out the major problems I have dealt with and finally I will propose two improvements so as to succeed in future programmes. Tasks and activities During my first week I have been working at the reception facing the public, checking-in and checking out and familiarizing myself with the online booking software. During the second week I have carried out some managerial and administrative tasks at the administration department. The third week has been focused on helping the person in charge of the outdoors activities and excursions department and eventually, the fourth and last week has been centred upon the preparation of leisure activities for children and adults at the amusement department. Problems The major problems I have experienced together with my fellow workers is on the one hand a heavy workload that has sometimes resulted in working under constant pressure, as result some of us have felt highly stressed. On the other hand, I have detected a slight lack of coordination among the different departments that have given rise to messy and embarrassing situations, fact that may translate into future potential clients´ letters of complaints. Recommendations and improvements With a view to solve the problems described above I would like to make two useful recommendations I strongly believe could improve future programmes. As regards the workload, it might be meaningfully reduced by hiring additional employees and trainees and concerning the lack of coordination I firmly consider that coordination meetings carried out in a daily and weekly basis would effectively be able to solve this issue.
23 de dic de 2014 19:33
Correcciones · 3

REPORT ON THE WORK EXPERIENCE PROGRAMME 


Introduction

The present report is aimed at outlining my experience at  (of taking part) in the work programme in the Hilton Hotel. In order to do so, I will firstly describe the different task and activities I have been involved in. Secondly, I will point out the major problems I have dealt with and finally I will propose two improvements so as to succeed in future programmes.

Tasks and activities

During my first week I have been working worked/was working at the reception facing the public, checking-in and checking out (checking guests in and out) and familiarizing myself with the online booking software. During the second week I have carried out some managerial and administrative tasks at  for/in the administration administrative department. The third week has been  was focused on helping the person in charge of the outdoors activities and excursions department and eventually, the fourth and last week has been was centred upon the preparation of leisure activities for children and adults at the amusement department.

Problems

The major problems I have experienced together with my fellow workers is, on the one hand, a heavy workload that has sometimes resulted in working under constant pressure,. As a result some of us have felt highly stressed. On the other hand, I have detected a slight lack of coordination among the different departments that have has given rise to messy and embarrassing situations, fact that may translate into future potential clients´ letters of complaints. (letters of complaint from potential guests).

Recommendations and (suggested) improvements

With a view to solveing the problems described above I would like to make two useful (suggest a few ) recommendations I strongly believe could improve future programmes. As regards the workload, it might be meaningfully significantly  reduced by hiring additional employees and trainees and concerning the lack of coordination I firmly consider that coordination meetings carried out in on a daily and weekly basis would effectively be able  contribute to solving this issue.

 

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I thought that was a very good attempt at the task, Miguel Angel. It uses the conventions of the report effectively and the entire content is relevant to the task. It also addresses all points mentioned in the task so congratulations on a job well done! 

If I can make just one suggestion, if you'll write a report in the actual CAE exam, consider including a header with:

"To:

From:

Sujbect:"

23 de Diciembre de 2014
Sorry, I have mixed up the CAE Wrting task with another one I did time ago. The real task I´m requiered is the following: --------------------------------------------------------------------------------------------------------------------------------------- "You have been working in a international hotel chain for a month as a part of a work experience programme. The training manger has asked you to write a report in which you • Describe the task and activities you participate in • Explain any problems with the programme • Make recommendations for two improvements for future programmes."
23 de Diciembre de 2014

REPORT ON THE WORK EXPERIENCE PROGRAMME

Introduction

The present report is aimed at outlining my experience in the work program in the Hilton Hotel. In order to do so, I will firstly describe the different task and activities I have been involved in. Secondly, I will point out the major problems I have dealt with and finally I will propose two improvements so as to succeed in future programs.

Tasks and activities

During my first week I have been working at the reception facing the public, checking-in and checking out and familiarizing myself with the online booking software. During the second week I have carried out some managerial and administrative tasks at the administrative department. The third week has been focused on helping the person in charge of the outdoor activities and excursion department and eventually, the fourth and last week has been centered upon the preparation of leisure activities for children and adults at the amusement department.

Problems

The major problems I have experienced together with my fellow workers is on the one hand a heavy workload that has sometimes resulted in working under constant pressure, as a result some of us have felt highly stressed. On the other hand, I have detected a slight lack of coordination among the different departments that have given rise to messy and embarrassing situations, fact that may translate into future potential clients´ letters of complaints.

Recommendations and improvements

With a view to solve the problems described above, I would like to make two useful recommendations I strongly believe could improve future programs. As regards the workload, it might be meaningfully reduced by hiring additional employees and trainees and concerning the lack of coordination I firmly consider that coordination meetings carried out in a daily and weekly basis would effectively be able to solve this issue.

23 de Diciembre de 2014
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Miguel Angel
Competencias lingüísticas
Inglés, Español
Idioma de aprendizaje
Inglés