Assuming that it's for some sort of customer satisfaction survey, here's a proposed format.
When our staff offerED their assistance and services, did they:
1. Express confidence in meeting your requests and making things happen?
2. Act upon your requests promptly and efficiently?
3. Present themselves as warm and dedicated professionals?
4. Offer total guest satisfaction?
5. WERE there ANY employees who exceeded your expectations? If so, please provide us with their names.