Marie
Check my email please One of my clients has transferred some amount to the company with which I work, but the amount is less than what we agreed before. I want to email him to know about the reason and I really want to write him in a way not to offend him. So I’d appreciate if anybody could take a look at my text as below. I'm not sure about the last sentence in terms of politeness: Dear ... Thanks for sending the swift copy. As per agreed PI, the advance payment to be paid is 20% of PI total amount which is ... USD. But as the attached copy shows you have transferred ... USD. Would you please tell me the reason?
Feb 2, 2016 11:56 PM
Answers · 4
Your email was perfectly understandtable, but there were a couple things I didn't quite get (eg. PI, swift copy), etc. Here's a generic email you could write: Dear ... Thank you for your prompt payment. However there seems to be an issue: we had agreed to a payment of US$.... but only received US$..... Perhaps there is a misunderstanding? Thank you for your attention in this matter, I look forward to hearing from you at your earliest convenience. Best regards, [your name]
February 5, 2016
You could say, "Can you please explain why the total PI amount was not transferred?" It would still be polite and give them a chance to say why the total amount was not sent.
February 3, 2016
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Marie
Language Skills
English, French, Italian, Persian (Farsi), Spanish
Learning Language
French, Italian, Spanish