thomas chan
"ease their emotion" for upset customer? i had an upset customer who complained about our products. i talked to my colleague (from US) and said we'd also write up a corrective action report to "ease their emotion". (along with other actions) is it a natural way to say that? shall i say "ease their anger"? which seems weird. i wanted to say "address the issue" but my focus is about the customers' feeling. please let me know if you have a suggestion (as a native speaker would say). thank you.
Feb 8, 2017 7:07 AM
Answers · 2
I would not use 'ease' in this situation. The verb 'ease' collocates with 'pain' or 'discomfort', so it tends to be used in a medical or caring context. I don't think it works in a business context, and I don't think that 'ease' collocates with 'emotion' or 'anger'. When speaking to a colleague, I might talk about 'placating' the customer as a formal term, or informally (and off the record!) I might say 'calm her down'.
February 8, 2017
You can say "soothe the customers' feelings" or "soothe the customer's anger" ease their anger sounds fine to me. I hope this helps
February 8, 2017
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