I don't know what to say
Daughter: Dad, I need to apologize to someone and I don't know what to say.
Dad: You should be direct, use their name, be sincere, and say that you regret what you did or said. I always say , "I owe you an apology."
ask , please,
1. "use their name = you should use their name" ?
2. "be sincere = you should be sincere" ?