Spelling your name, email address or postcode on the phone is one of the most stressful jobs in a new language. A single wrong letter means a lost parcel or an email that never arrives. Many learners use letter names from their own language, so their E sounds like a British A, or their I sounds like a British E. In this episode: • Letters that get confused • Double letters and symbols • Repairing a misunderstanding • Postcodes and confirming • The scene with decode lines • Practice • Self-check questions with answers Key phrases from this episode: A — AY, rhymes with day E — EE, rhymes with see I — EYE, rhymes with my G — JEE, like the start of jeans J — JAY, rhymes with day B — BEE; V — VEE; P — PEE: listen for the first sound M — EM; N — EN: on the phone, these two are easy to mix up H — AYCH; in some accents HAYCH; both are normal variation R — AH, with no R sound at the end in Standard British W — DUB-ul-yoo, three syllables Z — ZED in British English Y — WHY double L — LL double S — SS capital A — big letter A lower case — small letters all one word — no spaces a hyphen — the short line in a name like Smith-Jones an underscore — the low line between words a full stop — the dot at the end of a sentence a forward slash — the line that leans forward / at — the @ sign in an email dot — the dot in an email address dot co dot uk — the end of many British addresses B for Bravo — B, not V or P M for Mike — M, not N B as in boy — the everyday way, no code needed N as in Nan — not M S as in sun — not F Is that M for Mike or N for November? — checking (polite) Real British English: the complete spoken course for learners worldwide — modern British accent, everyday grammar, phrasal verbs, idioms, slang, he/she/it for things, and real conversations at home. Listen, repeat out loud, then take the 52-question quiz. Audio voiced with AI from an original script by Dr. Rashmi R Nair.