Using English at work as a second language can be challenging. If you spend a lot of time on the phone this is even more true! Today we're talking about Business English vocabulary and communication skills that you can apply to your phone calls to sound more natural, native, and professional when you make or answer phone calls. We might call it telephone English! We talk about how to clarify information, how to ask someone to wait, how to transfer a call, and more. At the end of the podcast we'll have a quiz to check your understanding and find out how much of the new vocabulary and ideas you can remember. Don't forget, if you want to work with me in one on one, private sessions then I am a full time Business English coach and tutor. I spend my whole professional life helping international professionals to improve the way that they communicate at work. You can book some of my time at right here on iTalki and I look forward to speaking with you soon!