2023 - 2024
Customer service advisorADT Fire & Security - Manchester, Reino UnidoCommunicated clearly and professionally with clients, explaining complex technical information in simple, accessible language and resolving enquiries efficiently. Managed appointments and maintained accurate records.
2021 - 2023
Duty managerPremier Inn - Manchester, Reino Unido-Managed guest check-ins, enquiries and issue resolution.
- Performed financial reconciliations and daily banking tasks.