2013 - 2015
TeacherColegio de Ingenerios y arquitectos - San Jose, Costa RicaEnglish teacher and Curriculum Developer. 2013-2015. Teach classes creating a lesson environment constructive for the student learning process. Motivate students to develop skills, attitudes and knowledge needed to provide a good foundation in grammar, pronunciation, reading comprehension and oral communication.
2016 - 2017
Incident coordinatorHewlett-Packard - Heredia, Costa RicaMonitoring for application issues. Sending out broad based communications upon receipt of issues and system downtime. Include any instructions for operational users. Track, elevate and escalate tickets and downtimes.
2011 - 2013
Customer Service Representative and Tier 1 Tech Support Kindle.Amazon - San Jose, Costa RicaProvide customer service on products sold and fulfilled by amazon and third party sellers. Supply with technical support on Amazon kindle devices.
2010 - 2011
Customer Service ExecutiveConvergys - Heredia, Costa RicaAnswering incoming calls regarding technical questions and problem resolution related to Comcast products as well as customer equipment. Handling billing overflow calls, works to minimize and/or reduce truck rolls, and offers Comcast products and services to meet customer needs.
2007 - 2010
English TeacherInstituto Kronos - San Jose, Costa RicaImparting classes creating a lesson environment constructive for the student learning process. Motivate students to develop skills, attitudes and knowledge needed to provide a good foundation in grammar