Last Thursday, my husband and I went to 2 branches of the used car shop “Apple” in Yokkaichi city in Mie prefecture to sell my old Q5 as a mystery shopper. I left home at 8:30 and arrived there at 10:00 in the morning because we got stuck in a traffic jam. In the first shop, I had to wait for 30 minutes to have my old car’s trade-in value calculated. A staff member was wearing his mask improperly, he should cover his nose also so that he can avoid covid 19. The weather was cloudy and cold. The door and windows were kept open to keep the air nice and clean because it prevents the spread of coronavirus but it was freezing inside. Overall I received poor service because the staff didn't offer some coffee or anything that would reduce the cold that I felt. I evaluated him as just so so. In the second shop, I was also disappointed because the comfort room is too inconvenient to walk through and it also feels awkward because it is located at the back of the office so I needed to pass by the office staff. and lastly, the apple used car shops requested that I give them some feedback regarding my overall experience in their shop and in return, they will give me small thank you gift. I think it is as if they hope to get good reviews because of the gift. My old Audi Q5 is a 2011 year model and the mileage is 34000km. It is in very good condition, but the color is red. Japanese people don’t like red color, so my car was 1,400,000yen. I found some faults with the staff. It was a busy day.

Last Thursday, My husband and I went to 2 branches of the used car shop “Apple” in Yokkaichi city in Mie prefectyre to sell my old Q5 as a mystery shopper. I left home at 8:30 and arrived at there at 10:00 in the morning. We were stuck in the traffic jam. In the first shop, I had to wait for 30 minutes to have my old car calculated according the trade-in value. One of the staff members was wearing his mask improperly, he should cover his nose alsi, so, that he can avoid from having covid 19. That day’s weather was cloudy and cold. The door and windows were kept opened to keep the air nice and clean because it prevents the spread of coronavirus but it was freezing inside. Overall, I received poor service because the staff didn't offer some coffee or anything that will reduce the cold that I felt. I evaluated him just so and so. In the second shop, I was also disappointed because the comfort room is too inconvenient to walk through and it also feels awkward because it is located at the back of the office so I needed to pass through the office staffs. And lastly, the apple used car shops requested to give them some feedbacks regarding my overall experience in their shop and as a return, they will give me small thank you gift. I think it is as if they can get good reviews by that gift. My old Audi Q5 is a 2011 year model and the mileage is 34000km. It is in a very good condition. But the color of it is red. Japanese people don’t like red color. So my car was 1,400,000yen. I found some faults with staff. It was a busy day.