I was scheduled for a lesson @ 3:45 today. I was there but the teacher was not. I was charged for the lesson. However, I have cash in my Wallet. I was charged for the lesson that I DIDN'T HAVE! and the lesson was gratis and I should not have been charged at all.

I want to reschedule my lesson.
I want my $5.00 back.

Question

I was scheduled for a lesson @ 3:45 today. I was there but the teacher was not.  I was charged for the lesson.  However, I have cash in my Wallet. I was charged for the lesson that I DIDN'T HAVE! and the lesson was gratis and I should not have been charged at all.

I want to reschedule my lesson.
I want my $5.00 back.

Answer

Go to the italki website. Look at the information pages about booking and canceling lessons. It describes how to report a lesson that didn't occur at the schedule time and how refunds are handled.

Answer

Hi Peggy, I'm really sorry to hear that your lesson didn't go as expected—I understand how frustrating that can be. If your lesson has already been confirmed, I recommend contacting italki's support team as they can help review and resolve the situation. You can contact them here: https://support.italki.com/

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