Is there any other way to contact Italki support excluding through email?

Hello Everyone 👋 I need help! Any form of assistance and clarity would help. I got several trial lesson request but most of the students didn't show up for class. I didn't enter the classroom but I messaged each student to see if there were online. If they responded I let them know I am entering class and the lesson goes on. With regards to this Italki decided to freeze my teachers wallet stating that I didn't enter the Italki classroom for these trial lessons. They further stated I should provide proof that I did communicate with the students. I took screenshots of me greeting all the students with no reply from them, the ones that did reply I would suggest that we use a different platform like zoom or Google hangouts as Italki does not function properly on my network. So will Italki solve this problem? I am seriously worried because I rely on teaching as a form of income. In addition what are the working hours of the Italki assistants? Do they work on Weekends? Thank you so much for your help. I hope to hear from someone 🙏 🙂

Stay focused. Stay Dedicated. #EnglishPower

Hello Teachers 👋 I have a question. If a student does not attend class and I wait a whole hour for them, do I still get paid for my time? This is the first time I encounter such. Clarity please 🙏

Remember to never give up on yourself. Learning a new language is not easy but you can do. Be patient and stay dedicated 😀

Do you want to improve your English??? Look no further because I have got you. Just for $1 book a trial lesson and see if I am the teacher for you 😉

你好。你想学英文吗？立即预约试听课！我会在旅途中帮助你

Bonjour. Voulez-vous améliorer vos compétences en anglais. Réservez un cours d'essai et laissez-moi vous aider. Je vous promets que vous ne regretterez pas.

'ahla. hal targhab fi tahsin maharatik fi altahaduth biallughat al'iinjiliziati. ahjiz drsan tjrybyan wasmah li bimusaeadatika. 'aeadk 'anak lan tandama.