Expressions for complaining. Are you making a complaint or responding to a complaint? 

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I’m sorry you had some problems with the...


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I’m not at all happy/ satisfied with the service / your response to my request.

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I’d like a replacement/ refund/ price reduction.

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We will send you the replacements as soon as possible.

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Look, if you don’t send your engineer to repair the machine, we will be forced/obliged to cancel our next order.


Select the correct answer. I’m sorry you had some problems with the...