I just finished my first lesson with Romi-san. If you watched her introduction video, that's how she speaks in lessons as well. I've learned a little bit of Japanese, but I still struggle with listening comprehension. Romi-san made sure to always keep pace with me and speak at my level. After the very first time she noticed I didn't understand she said immediately in Japanese "I can support you in English if you need" without any pressure or judgement. I've had other tutors that I could understand their videos, but then they would speak very fast during the lessons, so it's nice that she doesn't do that. She's very easy to talk to and within 15 minutes after the lesson ended she sent me a personalized list of grammar and words that were used that I didn't understand. She was kind and professional throughout. Other tutors prompt you to leave a review. She didn't do that, but she certainly deserves the best one I can offer, so please consider taking her trial. You'll regret nothing. :-)