Learn vocabulary related to conflict resolution

Conflict Resolution: Handling conflicts with colleagues or clients.

The process of managing disagreements or disputes in a constructive way.

Paying full attention to the speaker and understanding their message.

The ability to understand and share the feelings of another person.

Expressing oneself confidently and directly without being aggressive.

The process of reaching an agreement through compromise or discussion.

A neutral third party facilitates a resolution between conflicting parties.

A neutral third party makes a binding decision to resolve a conflict.

Finding a solution that meets the needs of both parties to some extent.

A solution that benefits both parties involved in the conflict.

A solution that harms both parties involved in the conflict.

The process of a conflict becoming more intense or severe.

The process of reducing the intensity of a conflict.

Different approaches to handling conflicts, such as accommodating, avoiding, collaborating, competing, or compromising.

Focusing on underlying interests rather than positions to find mutually beneficial solutions.

Insisting on one's own demands without considering the other party's needs.

Best Alternative To a Negotiated Agreement. The best outcome a party can achieve if negotiations fail.

Worst Alternative To a Negotiated Agreement. The worst outcome a party can expect if negotiations fail.

Addressing a conflict directly and openly.

Ignoring or refusing to address a conflict.

Yielding to the demands of the other party.

Pursuing one's own goals at the expense of the other party.

Working together to find a solution that satisfies everyone's needs.

Involving a neutral third party to facilitate conflict resolution.

The abilities needed to manage conflicts effectively.