Your reply is clear and polite, but I have made a few adjustments for grammar, clarity, and tone:
Good afternoon Ellie,
Thank you very much for the information. I’m really disappointed that the hoodie is out of stock, but I appreciate the update and the details about the refund.
However, I have one additional question regarding the shipping costs. Will a portion of the shipping cost also be refunded? Since my order is now smaller, I would have paid less for shipping. Also, would it be possible to receive an additional discount (more than 10%) or any other consideration for my next purchase? I’m planning to place another order soon, so please let me know.
Thank you again, and best regards,
Amelia