Amelia Kolber
Please check my reply back to this email from the shop where I made my order. Good afternoon, Thank you very much for the information. I am very sad that this hoodie is not in stock. Thank you also for the information about the refund. However, I have one additional question. What about shipping costs. Will part of the cost also be refunded to my account? Because you know by making a smaller order, I would pay less shipping costs. Could I possibly get some additional discount (more than 10%) on my next order or some other facility in this situation? I am planning to make another purchase, so please let me know. Thank you and best regards, Amelia Hi Amelia, I hope you are well! I am just getting in touch regarding your order which you have placed with us. Firstly, I would like to extend my apologies that we are only just contacting you now regarding the out of stock item as this has only just came to light and is something we are currently working on in-house to ensure this does not happen in the future. Unfortunately, there looks to have been a glitch on our system when placing your order and we are out of stock of the Seekers Hoodie in Bunny Regular / S– You have been refunded in full for this item and due to the policy of the card provider we recommend allowing 5-10 working days for the money to show back in your available balance. Please accept our sincere apologies for any disappointment caused and if there is anything else I can help with, please let me know and I will be happy to help. Thank you so much for shopping with us and have a lovely day! Best wishes, Ellie - Community Care Representative The Sisters & Seekers Team Thank you very much for your help
11 Thg 10 2024 19:55
Câu trả lời · 4
1
Hi Amelia. Very good. :) I've made some minor suggestions below: Good afternoon, Thank you very much for the information. I am very sad that this hoodie is not in stock. Thank you also for the information about the refund. However, I have an additional question. What about shipping costs? Will part of the shipping cost also be refunded to my account? Because, as you know, by making a smaller order, I should pay lower shipping costs [or 'pay less for shipping']. Alternatively, could I possibly get some additional discount (more than 10%) on my next order or is there some other compensation in this situation? I am planning to make another purchase, so please let me know. Thank you and best regards, Amelia
11 Thg 10 2024 20:15
Hey Amelia! Your reply is clear and polite, but it could be slightly refined for clarity and professionalism. Here’s a revised version 👇🏻👇🏻👇🏻 Subject: Inquiry Regarding Refund and Future Discounts Good afternoon, Thank you for the information regarding my order. I’m disappointed to hear that the hoodie is out of stock. I appreciate the details about the refund process. However, I have a couple of additional questions: Will the shipping costs be partially refunded as well? Since my order was smaller, I would expect to pay less in shipping for future purchases. Given this situation, would it be possible to receive a discount (greater than 10%) on my next order, or any other form of compensation? I am planning to make another purchase soon. Thank you for your assistance, and I look forward to your response. Best regards, Amelia
12 Thg 10 2024 10:17
Your reply is clear and polite, but I have made a few adjustments for grammar, clarity, and tone: Good afternoon Ellie, Thank you very much for the information. I’m really disappointed that the hoodie is out of stock, but I appreciate the update and the details about the refund. However, I have one additional question regarding the shipping costs. Will a portion of the shipping cost also be refunded? Since my order is now smaller, I would have paid less for shipping. Also, would it be possible to receive an additional discount (more than 10%) or any other consideration for my next purchase? I’m planning to place another order soon, so please let me know. Thank you again, and best regards, Amelia
12 Thg 10 2024 03:20
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