Receptionist: Hi, this is Jack from the dentist's office. _______________________________________? Person 1: Sorry, Mark's away at the moment.


Person 1: Sorry, Jim's away at the moment. Receptionist: Ok, _________________________________________? Person 1: Of course. 
Receptionist: Please remind him he has an appointment tomorrow.  
Person 1: Ok, will do. 


Hotel Receptionist: Good afternoon, Luxury Hotels, what can I do for you? Customer: Hi, I'm calling ______ the reservation I made for tonight.


Hotel Receptionist: Hello, this is Maria from Star Hotel, what can I do for you? Customer: Hi, I'm calling about the reservation I made for tonight. Hotel Receptionist: Ok, ____________________________________________________? 
Customer: Yes, It's Janine Radcliff.


Customer: My name is Janine Radcliff. Hotel Receptionist: Ok, ____________________________________________________? 
Customer: Sure. My first name is Janine – J-A-N-I-N-E. My last name is Radcliff – R-A-D-C-L-I-F-F.