💼 Most Professionals Fail This Customer Service English Quiz. Can you score 5/5?

A customer says: “This product doesn’t work.”
What is the most appropriate response?

I’m sorry to hear that. Let’s see how we can resolve this for you.

Which sentence is most polite when asking for more information?

Tell me your order number immediately, so that I can help you.

Could you please provide your order number?

A customer asks about a delayed order. What is the best response?

You must contact the delivery company to get more information.

I’m sorry for the delay. Let me check the status of your order.

We run out of stock, call again tomorrow. 

Your order is late, nothing to do with us. 

Which sentence sounds most professional when asking a customer to wait?

Could you please hold for a moment while I check that for you?

We are very busy here, please come back tomorrow early in the morning. 

A customer says: “I’m really unhappy with the service I received.”
What is the most appropriate first response?

I understand your frustration. Let me see how I can help.

A customer says: “This product doesn’t work.” What is the most appropriate response?