Giuliano
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Why do you think so many students don't confirm the lesson is over? More often than I expected, students tend to not confirm the lesson is over. It's not a huge deal because after a week Italki still transfers the credits automatically, but it still confuses me. Why do you think that's the case? and is there something italki can do to solve this problem?
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التعليقات · 25
16
I think a lot of students don't know that you're not getting paid unless the confirm it. Maybe it should be made clear that they have to confirm it. Or italki should reduce the automatic confirmation time to 3 days. I believe 7 days is way too long. And I don't really like asking students to confirm their lesson.
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8
It is a hassle. I try to remember, but I have kids taking lessons as well. So I can have up to 3 or 4 lessons a day. So I log into italki and sometimes I have 5 to 15 lessons that need confirmation.

The way their system is set up, I need to rate every one individually, and put in my password for every single one and go back to the home page to go to the next lesson. It takes a long time.

I have emailed italki about this trying to get an easier process to confirm lessons. It would not be a big deal for 1 lesson, but with many, it is just time consuming.

So if it did not take 3 page views to get from one confirmation to the next, and you did not have to enter your password again every time even though you are logged in. It would be a lot easier

So when I have 10 lessons or so to confirm here is the steps

Click actions required
Click the specific lesson
click lesson completed
Rate the lesson and leave a comment
Click enter
Enter Password
Click Enter
Then click home/dashboard to get back to where I can do the next one.

Simple process would be -
Click action required.
Have list of lessons with checkboxes
Select and hit completed with no password

Like I said, I try, but on a typical day, I have 3 or more lessons and I book them weeks in advance, so I do not log in every day. These are for my kids so I am not always there to confirm instantly. I sometimes call them and say - you have a lesson starting in 5 minutes while I am out shopping or something.

I am not sure how many other people are dealing with that many lessons or kids.
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8
Alexandra, many of them know that we get paid only after they confirm it. My students, for instance, who have been taking lessons from me for a long time now, they know and the ones who never confirms, they keep not confirming which is annoying and every 14th of a month I have to send them the same old message  reminding that I have pays to bill. Once a student of mine said "Nah, in seven days it will be confirmed automatically" and then I explained to him that in a certain day of the month I withdrawal the money to my bank account and that I'm also a student on italki and I buy classes from my teachers as well and I depend on their credits, then he started confirming. 
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7
After the lesson, I often leave a message to my students. For example "I'm very glad to have this conversation with you. Please confirm the lesson. If you have any questions, please feel free to leave me a message."
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6

I started to write a comment when I noticed that Grzybek had expressed the same opinion as I was going to. I also think it's the way "leave feedback" is tied to the lesson confirmation. I know that you can leave it blank but if you do that then it's too often interpreted as "something was wrong with the lesson but I don't want to say it", when in reality it's just "it was a good lesson, I enjoyed it, but now I have other things to do and I don't want to compose something more original than 'Good lesson!'" which seems repetitive and lame".And if you've got a good teacher then you're getting continual feedback in the lesson anyway, so what's the point?

Students who are less confident in their general language skills may well find themselves intimidated by the need to compose some original thoughts so when they reach the "Hey, leave some feedback!" dialog I will bet you that some of them just cancel out, knowing that eventually the lesson will be auto-accepted anyway but not fully appreciating the impact on the teacher's cashflow.

Italki needs to find a better way of supplying feedback, but that's an observation, not a criticism because I can't think of one either. But it wouldn't surprise me at all if this problem were to diminish if the feedback box was removed, or at least separated to another part of the lesson page.

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