Hi,
I'm posting this question here because I've seen a lot of iTalki related questions in this section before. I also just want to make sure that no one else has run or runs into this problem.
http://www.italki.com/teacher/1173247
I scheduled a lesson with iTalki teacher Mariam Gamal and she never responded on the day that it was scheduled, nor did she return my credits. She's logged on many times since then.
What other steps can I take if the teacher is unresponsive and iTalki can't issue a refund? I've already contacted customer support, but no action was taken and it's been almost two weeks.

