It's understandable, relatively naturally structured, and not really too complicated or long. There are some odd word choices, such as 'force', and 'interrogation'. Force seems too strong, and 'interrogation' is something police or soldiers do, not customer service. It was at the airport in Russia where I rAn into a famous Kyrgyz singer. The customer service officer was trying to persuade him to help out with talking to a Kyrgyz guy who didn't speak Russian, but in the end it was me who went into the interview room to be the translator.