Disagreement Well, in all honesty, I don't really have that many disagreements with my friends. We all get along pretty well with each other. We hardly ever argue about stuff. But one disagreement that I do remember happened about a few months ago. It was about which subway station we need to get off at. I remember it was during a national holiday. I went traveling to another city with one of my friends. When we were taking the subway in the city to get to a famous tourist spot, we didn't agree about which station we should get off at. He suggested that we should get off at FuZiMiao station, because it was close to the tourist spot according to his experience last year. However, I said I had checked the map before we set off, and the map said we should get off at the next station of FuZiMiao. I thought he probably got it wrong. So, we kind of had a small argument about it. And what happened in the end was that I basically gave in, and agreed to get off at FuZiMiao station. The reason was that I couldn't really be bothered to argue over something so trivial like that for a long time. And Beside that, I also found that many travellers got off at FuZiMiao station. So we ended up getting off at FuZiMiao station. Thankfully, his decision was right. We got off at the right station and didn't take a long detour. So next time I will think twice about the information on the local map. Furthermore, I think it's better to ask the local people for help rather than arguing with each other, and it can also save us time. More importantly, we can all have a good mood to better enjoy our trip.

Why do people keep jewellery for a long time? I think different people have different preference. Some people keep jewellery for a long time as a kind of investment. They will earn a lot of money after the jewellery's prices go up. Other people treat their jewellery as heirloom. Their jewellery has not only value but also special meaning. They believe the jewellery will bring luck to them and protect them forever. Some jewellery are also the witness of people's long marriage or some important events, for example, they are the gifts on their marriage or graduation anniversary. People will recall all these unforgettable moments every time they see these jewellery.

What kind of house or apartment would you like to live in, in the future? I would like to live in a more modern and spacious house with fully furnished and well-decorated. It's better to have at least three bedrooms, one living room, one study room and one kitchen. One bedroom is for my parents, since they need to stay with us to take care of our child. One room is for our child, because we always think that sleeping in different room with children will help them to live more independently. We all like to use computer to do many different things at night like search information on the internet, read news, learn English, check email and so on. However it's not possible to do them when our child is awake. He always likes to disturb us to draw our attention to himself. So, it's really necessary to have a separate study room so that we can use it after he sleeps and won't affect his sleep. I would also like to have a big living room where I can get together with my family members or friends. It's better to have a large screen TV here with high-quality loudspeakers. It would be a great feeling to watch a blockbuster sitting in a couch in the comfort of my home. I also like to put some paintings of beautiful scenery on the wall, because beautiful views are always helpful to people's good mood. My child must be enjoying this living room because he can have enough space to run or ride his scooter. I believe living in such a house will definitely make everyone feel happy and relaxed. We can all forget about all the stress from work, and have a family bonding time.

Do you like jewellery? No, I don't like jewellery. I am not a person who like pursuing fashion. I think wearing jewellery just makes me feel uncomfortable. I would always worry about if the jewellery will drop or get scratched if I am wearing them. It's especially inconvenient when I am taking the subway or bus, because these vehicles are always full of people. Besides that, I am also afraid my jewelry would be stolen. However, collecting jewellery should be a good investment. Some valuable metal or diamond jewellery will become more pricy as time goes by.

What do you do? I have been a software tester for over 12 years. It was quite easy for me to work in a software company because I studied computer science at my university. During my first several years of work, I was really fond of developing some fancy and useful tools. I always felt a sense of accomplishment when I saw people using my tools to facilitate their work. It allowed me to feel very proud of myself. However when I jumped into another company, I lost the opportunity of being a developer. I can only be a software tester since I did pretty well in my testing job. I assume the reason is that I am a meticulous and responsible person. I always tend to make everything perfect. Besides that, I am also a serious person and always like to pursue the root cause of every issue. All of these personality traits make me a well-qualified software tester. Being a software tester means that you need to attend meetings to discuss customer requirements with other team members, design test cases to cover each requirement, execute the test cases to verify whether the software product complies with the requirement, and raise tickets if any issues are found during the test. Of course, normally, we also need to automate all the testing tasks by writing test scripts. Automation can not only safeguard the quality of our software product, but also save a lot of workload for us. What's more, testers are also responsible for reproducing issues from customer sites in our local environment and assist relevant developers to identify the root causes in a short time so that we can quickly deliver the fix and prevent the further loss for customers. After working for about 5 years, I gradually lost my passion for my job. Rather, I think it's important to spend more time to stay with my family members and teach my kid valuable life lessons. Educating child is far more significant than my own career success. I have been trying to make a good balance between work and family commitments.

Describe a shop you often go to I have always had a keen interest in gadgets ever since I was very young. Afterwards, when I got a bit older and studied at university, I would always like to visit some shopping malls or supermarkets. Because I could enjoy all sorts of different and the latest gadgets like cellphones, computers and video consoles. There is an Apple store near my home where there are a variety of Apple products like iPhone, iPad, Mac, Watch and many other fancy accessories. It's especially crowded every time the latest iPhone just released. I usually go there about twice a week. I remember it could have been about more than one year ago, I went to that Apple store to buy a new cellphone. Because I seemed to have been using my old cellphone for over three years and some of the buttons and features were unresponsive and got stuck. So I decided to buy a new one. Furthermore, it seemed I have been making more and more use of my cellphone to do many different sorts of things like purchasing online, making friends, going through articles, investing in different things and learning English. Thus, I found it really necessary to buy a more modern and up-to-date cellphone with all the bells and whistles. After I went into that store, one of the salespersons was really warm-hearted. He asked me which model of cellphone I would prefer. To be honest, I didn't have too much idea about it. So, he introduced me a lot of features and functions for each model and also answered me many questions. I greatly appreciated his service, because not only was he very polite, but he was also patient and knowledgeable. So I decided that next time I would always prefer to choose this Apple store to buy my gadgets.

A situation that angered you the most. Normally, I rarely get angry with anyone, but there is always an exception. I remember it might have been about 2 weeks ago. It was a rainy morning and during peak hour that I left home to take a bus for work. Because the bus station was nearer than the nearest subway station and I didn't want to get soaked in a heavy rain. When I was waiting for the bus at the bus station, one guy rushed onto the bus station and stepped on my toe heavily. I didn't say anything but just took a look at him. He noticed me and complained why I didn't stand in other position. This really surprised me and made me angry, because I supposed to receive his apologize first. However, I tried my best not to quarrel with him. Not only because it's too trivial to quarrel about, but I also didn't want to miss my bus since I left home a little late on that day. Further more, I know it's not easy to walk in such a terrible weather and he might be avoiding the passing vehicles. So, I didn't say anything to him and just made a way for him. Afterwards, I realized that that man must be like me to catch the bus as well, he was likely to be late for work. By thinking in this way, I felt much better and not that angry.

Describe a piece of equipment you often use at home, in office or in school. The most frequently used equipment for me is of course my Apple cellphone. You know nowadays almost everyone has a cellphone, it can allow you to easily find anyone. Since internet technology has been developing faster than ever, I can do a lot of things online. For example, I can use social media to chat with my friends, share some useful articles, pictures or interesting experience with each other. I also like to use my cellphone to buy some finance products, because they are usually highly profitable. All of these bring a lot of convenience to my life. I have been using my Apple cellphone for more than 2 years. I really cherish my cellphone. Not only because it brings me a lot of convenience, but also I have a lot of valuable pictures on it. I like to take pictures to capture some memorable moments when I hang out with my friends, I also like to take photos of beautiful scenery. All of these pictures will make me feel happy and relaxed. Every time when I reminisce them, I would always feel warm and fuzzy.

What's the difference between services from a big or small companies? A big company usually has a well-organized and well-staffed customer service department and their personnel are also usually well-trained. So, they are able to provide much more professional services for customers and deal with different queries, complaints and aftersales. Besides that, they can also easily handle different unexpected events. By contrast, small companies may not have a dedicated department to provide customer service. And their staff are not likely to receive well training because of limited fund. That means they may not provide the best services for their customers. Customers may not receive the best services possible.