2020 - 2022
Customer Service RepresentativeVodafone Germany - ألمانياIn my customer service role, I handled client inquiries, resolved issues and ensured clear, friendly communication across multiple channels. I consistently ranked among the top 5% of agents for quality and efficiency, and several of my solutions were approved for credit release. The role required precision, calm decision‑making and a structured, solution‑oriented approach.
2010 - 2025
Journalist and Media SpecialistFreelance - ألمانياAs a freelance journalist, I researched and wrote articles on international affairs, culture and social issues for leading German and international media outlets. My work appeared in publications such as The Guardian, Neue Zürcher Zeitung (NZZ), Deutsche Welle (DW), Tagesschau and Deutschlandfunk Kultur. I focused on clear reporting, strong narrative structure and reliable fact‑checking to make complex topics accessible to diverse audiences.
2025 - 2026
Creative Writer (German)DataForceFor DataForce, I wrote two original German short stories for Project Thyme, creating high‑quality training data for machine translation. The texts combined precise, natural German with creative storytelling and were tailored to strict linguistic and stylistic requirements, ensuring clear, accurate and engaging language for applied language‑technology development.
2022 - الحالي
Language Proficiency Rater (German & English)TransPerfect - الولايات المتحدةAs a Language Proficiency Rater for TransPerfect, I have completed more than 6,370 German and English assessments across fields such as HR, Learning & Development, Communications, Medical and Accounting. I evaluate spoken and written language skills with a strong focus on clarity, accuracy and real‑world communication, and I’m regularly recognized for reliability and high‑quality work.