2019 - 2020
Quality Assurance Specialist & CoachBooking.com - Athens, اليونانWorked as a Quality Assurance Specialist and Coach in a multilingual customer support environment (Greek, English, Spanish, and German teams) at Booking.com.
Responsible for evaluating customer interactions, providing structured feedback, and coaching agents across different language teams to improve communication clarity, tone, and problem-solving skills.
This experience strengthened my ability to adapt communication styles to different linguistic and cultural backgrounds.
2014 - 2018
Senior Customer Support RepresentativePiraeus Bank - Athens, اليونان
2022 - الحالي
Wellbeing & Leadership CoachSmart CNS Center - Athens, اليونان