IELTS formal letter: writing at the store for a new and non-functioning device (can't bring it back) Dear Mr or Mrs, my name is Diana King and I am a regular customer of your store; actually, one of the first costumers since your opening. I am writing to you regarding an annoying issue with the new HD television, bought at your store only one week ago. At first, everything was working perfectly: I correctly installed the device at home following thoroughly the guidelines provided, and with the help of my nephew that is an electrician. I watched a movie, then I let my children watch a few cartoons before turning it off in the afternoon. When we turned the television on for dinner, there was a strange line across the screen, and, in addition to that, an odd background sound appeared. We tried different measures to solve the issue: first we controlled the settings, then we disconnected the tv and plugged it in another output, but nothing changed. We also looked up a solution online, with no results. Unfortunately, I cannot go personally to the store to return the TV, and honestly, I am looking for an alternative solution: maybe you could send a technician over to my house? Another option could be to substitute my device with another of the same brand. Either ways, I really expect from you the highest attention to this problem, considering my level of loyalty and the esteem I have for your store Yours faithfully Miss Diana King thank you so much in advance to any person that will help me!