I scheduled a lesson and the teacher was not informed
I have a session scheduled with Saveria in Reggio Calabria, Italy. 09/7 and 09/22 both at 13:00. I was on at 13:00 today my time and she was not there. We did text and she said she received no schedule for me.
I have prepaid for several sessions. Help. James P Marra

Question

I scheduled a lesson and the teacher was not informed
I have a session scheduled with Saveria in Reggio Calabria, Italy.  09/7 and 09/22 both at 13:00.  I was on at 13:00 today my time and she was not there.  We did text and she said she received no schedule for me.
I have prepaid for several sessions. Help. James P Marra

Answer

It's good that you were in contact with your teacher anyway.  You can contact the admins here:

http://support.italki.com/home

The contact email is in the right-hand column, or you can use the "support request" to ask for help through the site.

Good luck! Let's hope it's just a small bug.

Answer

Sorry I don't know how it works.
Contact the staff