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I've been using Italki over the past few months. I would have called my experience perfect if not for one thing: the feedback system. At no point has it not been annoying. I click the "Confirm Lesson" button expecting that to be it. But then, it shows a new popup, asking me to rate the lesson. "Alright," I say and give it 5 stars. Out of nowhere, the three feedback goblins show up, asking you riddles that change every time as the submit button slides out of sight. Why do the questions change every time? If I'm on my laptop, I'm just going to skip the questions. If I'm on my phone, I'm quickly going to skim through the questions and click "Yes, yes, yes" and move on. While I try to be more careful these days, I'm never sure how many times I've accidentally answered incorrectly. You'd be right in asking users to read every question clearly. But being bombarded by "Accept Cookie" and "Accept TOS" buttons over the past few hours along with an hour-long lesson means that my attention span is already drained. Can we get any insight into how user feedback is weighted and used internally? And is there a possibility of getting a better feedback system that doesn't feel so forced? An email or a small popup, perhaps? Is there a possibility of getting a feature to change the feedback or to at least remove all feedback we've provided? To other users, how has your experience been with this system?
2025年1月25日 19:12
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